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How to Submit a Support Ticket

Support tickets let you ask for help from the app team. This feature is available when Support Tickets are enabled for your instance.

In the app (UI)​

  1. Log in and go to Settings (e.g. profile menu → Settings).
  2. In the sidebar, click Support Ticket (or Ticket).
  3. To create a new ticket:
    • Click Create new ticket or New ticket.
    • Enter a subject (short title).
    • Enter a description (your question or issue).
    • Optionally attach files if the form allows.
    • Submit the ticket.
  4. You can view your tickets in the same section: open a ticket to see replies from support and add more comments.

Via the API​

If your app or admin tools use the API:

  • Create ticket: POST /api/tickets with subject, description, and optional attachments (see backend docs for exact body).
  • List my tickets: GET /api/tickets (with auth; typically returns tickets for the current user).
  • Get ticket: GET /api/tickets/{id}.
  • Add a reply: POST /api/ticket-comments with ticketId and text.

Details: Support Tickets feature.

Next steps​